FAQs

Frequently Asked Questions

Clearance Naija is a customs clearance service provider in Nigeria. We handle all the necessary documentation and procedures to ensure your package clear customs smoothly.

To begin, create or login to your Clearance Naija account, submit your tracking number and your carrier. Our team will guide you through the process, starting with the necessary documentation and following through to the clearance of your goods.

You only need to submit your carrier name, tracking number and a photo of your ID

Yes, we specialize in handling urgent shipments. Our experienced team works efficiently to ensure that your time-sensitive package are cleared as quickly as possible.

Our charges depend on the item value, and the complexity of the clearance process. Please contact us for a detailed quote tailored to your specific needs.

The duration can vary depending on several factors, documentation, and current workload of the customs office. We strive to complete the process in the shortest possible time 24hrs or less.

If your goods face delays, our team will investigate the cause and work diligently to resolve any issues promptly to minimize any further delay.

For now we only handle shipments in Nigeria but we might handle international shipments in the future.

You can reach us via phone, email or live chat. Our contact details are available on our website’s “Contact Us” page.